MEDIA CENTER 11 License FAQ

Thank you for your interest in J. River Media Center. This page will answer questions you may have about a license you may already own.

Media Center 11 can no longer be purchased. .  Please download a newer version of the program  Download

OVERVIEW

How does the purchase process work?

IMPORTANT: This FAQ applies only to Media Center.  The program is available on the download page.

When you choose "Buy" from within the program, your browser will open to a purchase page on the J. River web site (we recommend using IE for this*). Enter your information, and click ONCE on the "Purchase button". When your credit card is authorized, you will see a page with your new “registration code” and a link. Save the registration code someplace secure. Click on the link, and the associated install key will be installed. You will also receive an e-mail receipt that includes your registration code and install key. It is critical that you enter a correct e-mail address (more below).

If you previously purchased Media Jukebox 8 and now want to upgrade to Media Center, make sure Media Jukebox 8 is correctly licensed with a version 8 license.  Then install Media Center and select the "Buy" option from within the program. Verify the price is correct and that the product contains the word "upgrade;".

That's all you need to know to get started, but if you'd like to know more, the following will help.

MORE DETAILS

Definitions:  
On purchase, you receive a permanent Registration Code.  This is a proof of purchase that can be used at any time to acquire a new Install Key.  The install key must be used within 14 days of its generation, but as long as you have the permanent registration code, you can get a new key by visiting the restore page (more below).

Q: How can I tell if I am licensed?
A: In the program, choose Help and then Registration Info

Q: Can I save the Install Key instead of installing it directly?
A: Yes. You can right click on the link following purchase, then choose "save as" instead of clicking on it. Then, in Windows Explorer, just double click on the file to install it.

Q: I don't use Internet Explorer and clicking on the link doesn't work.
A: Save the Install Key as a file and double click it (see the previous question).

Q: I was charged multiple times.
A: Please e-mail music @ jriver.com with copies of the receipts if you have this problem.

Q: My browser crashed before the purchase was complete, or before the install key was downloaded.
A: Using the Registration Code from the e-mail receipt (from buy-button @ jriver.com), go to the Restore Page and generate a new install key.

Q: I lost my Install Key
A: Using the Registration Code from the e-mail receipt (from buy-button @ jriver.com), go to the Restore Page and generate a new install key.  Make sure you have a current version of the program.

Q: I lost the Install Key and the Registration Code.
A: Visit the Restore Page, enter the e-mail address your receipt was sent to, and you will receive the registration code by e-mail.

Q: I lost everything, and I no longer have the same e-mail address I used to purchase.
A: Visit the Restore Page, enter the password you chose at purchase time, the original e-mail address where your receipt was sent, and a new e-mail address. The registration code will be sent to the new address.

Q: Where is the restore page?
A: https://rover.jriver.com/cgi-bin/restore.cgi

Q: How many restores do I have left?
A: Go to the restore page and click on the 'e-mail' button to receive a list of your registration codes by e-mail. This e-mail also tells how many restores are available.  You have ten free restores each year and there is no limit on the number of years.

Q: When is a restore used? 
A: A restore is only used when you enter your Registration Code on the restore page. Entering your email address does not use a restore. Using your install key does not use a restore.

Q: I still can't get to the Restore Page.
A: Make sure you have entered https (not http) in the URL above.

Q: Why does it hang where it says "Purchasing in progress, please be patient"?
A: Are you using a firewall?  Even though not reported in the logs, it may interfere with the data transfer process.   High security settings in your browser may also cause problems.

Q: I purchased a month ago, but when I try to reinstall, it doesn’t work.
A: Each install key can be used for a limited time.  You can get a new install key, free of charge, by visiting the Restore Page .  Double check your system date.

Q: I tried to restore several times, and the last time it failed.
A: You have ten free restores per year. After that, you need to purchase another Registration Code.

Q: Can I install on more than one PC?
A: During the two-week period after you have purchased or restored, you can use the Install Key you received to activate the program on your other PC’s. You may use the program on your work PC and on your home PC's with a single license.

Q: How secure is this process?
A: The connection between your browser and our web server is protected with SSL (Secure Socket Layer).

Q: What will happen if I share my keys with others?
A: Posting an Install Key or Registration Code on a forum or in any public place on the Internet will result in cancellation of the account. The Install Key contains personal details from the purchase. These details are encrypted, but the encryption could be broken.

Q: I need to restore my license or I lost my license.
A: Version 8 and above work with a license called a Registration Code. This is a 30 character string and you will have received it in e-mail (from buy-button @ jriver.com) together with instructions on how to use it.  It can be used to generate a new Install Key up to 10 times in each twelve month period, beginning on the date of initial purchase.  Each new Install Key is good for two weeks.

Other Details
 
If you have trouble, make sure you are using a current version of the program, and that you are using Internet Explorer as your browser.  You can visit the home page to verify that your version is the latest.

The Restore Page is available at https://rover.jriver.com/cgi-bin/restore.cgi If you have preserved your Registration Code you can restore your license indefinitely. You can also recover if you have your orginal e-mail (from buy-button @ jriver.com) and password. No other replacement license is available.

License FAQ's for Other Versions

Prices are subject to change without notice.