MEDIA CENTER Purchase FAQ
Thank you for your interest in J. River Media Center. This page will answer questions you may have about purchasing or about a license you may already own.
IMPORTANT: MEDIA CENTER 9 is no longer sold. Please download the latest version of MEDIA CENTER.
A Media Center version 9 license will work with Media Jukebox 8.0. A Media Jukebox 8.0 license or a Media Center 10 license will also work with Media Center 9.0 or 9.1.
If you previously purchased MJ version 7.x, that license will NOT work with 9. There are no special upgrade prices from versions prior to 8.0.
OVERVIEW
How does the purchase process work?
IMPORTANT: MEDIA CENTER 9 is no longer sold. Please download MEDIA CENTER 10.
MORE DETAILS
Definitions:
On purchase, you receive a permanent Registration Code. This is a proof of purchase that can be used at any time to acquire a new Install Key. The install key must be used within 14 days of its generation, but as long as you have the permanent registration code, you can get a new key by visiting the restore page (more below).
Q: How can I tell if I am licensed?
A: In the program, choose Help and then Registration Info
Q: Can I save the Install Key instead of installing it directly?
A: Yes. You can right click on the link following purchase, then choose "save as" instead of clicking on it. Then, in Windows Explorer, just double click on the file to install it.
Q: I don't use Internet Explorer and clicking on the link doesn't work.
A: Save the Install Key as a file and double click it (see the previous question).
Q: I was charged multiple times.
A: Please e-mail music @ jriver.com with copies of the receipts if you have this problem.
Q: My browser crashed before the purchase was complete, or before the install key was downloaded.
A: Using the Registration Code from the e-mail receipt (from buy-button @ jriver.com), go to the Restore Page and generate a new install key.
Q: I lost my Install Key
A: Using the Registration Code from the e-mail receipt (from buy-button @ jriver.com), go to the Restore Page and generate a new install key. Make sure you have a current version of the program.
Q: I lost the Install Key and the Registration Code.
A: Visit the Restore Page, enter the e-mail address your receipt was sent to, and you will receive the registration code by e-mail.
Q: I lost everything, and I no longer have the same e-mail address I used to purchase.
A: Visit the Restore Page, enter the password you chose at purchase time, the original e-mail address where your receipt was sent, and a new e-mail address. The registration code will be sent to the new address.
Q: Where is the restore page?
A: https://rover.jriver.com/cgi-bin/restore.cgi
Q: How many restores do I have left?
A: Go to the restore page and click on the 'e-mail' button to receive a list of your registration codes by e-mail. This e-mail also tells how many restores are available. You have ten free restores each year and there is no limit on the number of years.
Q: When is a restore used?
A: A restore is only used when you enter your Registration Code on the restore page. Entering your email address does not use a restore. Using your install key does not use a restore.
Q: I still can't get to the Restore Page.
A: Make sure you have entered https (not http) in the URL above.
Q: Why does it hang where it says "Purchasing in progress, please be patient"?
A: Are you using a firewall? Even though not reported in the logs, it may interfere with the data transfer process. High security settings in your browser may also cause problems.
Q: I purchased a month ago, but when I try to reinstall, it doesn’t work.
A: Each install key can be used for a limited time. You can get a new install key, free of charge, by visiting the Restore Page . Double check your system date.
Q: I tried to restore several times, and the last time it failed.
A: You have ten free restores per year. After that, you need to purchase another Registration Code.
Q: Can I install on more than one PC?
A: During the two-week period after you have purchased or restored, you can use the Install Key you received to activate the program on your other PC’s. You may use the program on your work PC and on your home PC's with a single license.
Q: How secure is this process?
A: The connection between your browser and our web server is protected with SSL (Secure Socket Layer).
Q: What will happen if I share my keys with others?
A: Posting an Install Key or Registration Code on a forum or in any public place on the Internet will result in cancellation of the account. The Install Key contains personal details from the purchase. These details are encrypted, but the encryption could be broken.
Q: I need to restore my license or I lost my license.
A: Version 8 and above work with a license called a Registration Code. This is a 30 character string and you will have received it in e-mail (from buy-button @ jriver.com) together with instructions on how to use it. It can be used to generate a new Install Key up to 10 times in each twelve month period, beginning on the date of initial purchase. Each new Install Key is good for two weeks.
Q: I am getting an error saying "Failed to initiate Media Jukebox purchase"
A: If you have installed the program, but have trouble starting the purchase process from MJ, you can visit the purchase page directly, but you must have installed the program
Other Details
If you have trouble, make sure you are using a current version of the program, and that you are using Internet Explorer as your browser. You can visit the download page to verify that your version is the latest.
The Restore Page is available at https://rover.jriver.com/cgi-bin/restore.cgi If you have preserved your Registration Code you can restore your license indefinitely. You can also recover if you have your orginal e-mail (from buy-button @ jriver.com) and password. No other replacement license is available.
License FAQ's for Other Versions
Prices are subject to change without notice.
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